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FAQ

When can I move in?
If there is a storage space available that meets your specific storage needs you can move in anytime.
How much notice needs to be given before I move out?
We prefer a week's notice. Our staff will go over that process at the time of signing.
What type of documentation do I need to provide in order to rent a space?
We require a government-issued form of ID (example: driver’s license, health card, or passport).
Do I need to sign a long-term lease?
No, we rent on a month-to-month basis.
Does there have to be someone in the office to allow me access to my unit?
No. At the time of signing you will be given your personal access code that will allow you access during access hours, 6am to 10pm daily.
Can I just stop by to view the facility and storage spaces or do I need an appointment?
You are welcome to stop by anytime during our office hours: 9am to 6pm Monday through Saturday, or Sundays from 12pm to 4pm. You can enjoy a custom coffee or tea, cold water, and a warm cookie while we tell you all about our facility and give you a guided tour.
How do I make a payment?
You can pay in person, mail a cheque or money order or make a payment through our website. You may also sign up to have payments automatically charged to your credit card.
What forms of payments do you accept?
Cheques, money orders, VISA, MasterCard, American Express and Interac.
Do you sell boxes and storage supplies?
Yes. We sell various moving supplies in our office. You can view a list of our inventory on our website.
How do I know how much storage space I will need?
You can either use the space estimator on our website or call our manager for assistance. We also feature a model unit in our office to help determine the amount of space you will need.
Do I need to bring my own lock?
We encourage tenants to bring their own locks at time of move-in; however, we also have locks available for purchase in our showroom.
Are there any items that I am NOT able to store?
Liquids, explosives, flammable liquids, toxic materials, animals of any kind, humans and perishables. Please contact us if you have any questions regarding a specific item. No habitual occupancy permitted at any time.
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